Crew Resource Management (CRM)

Who Should Attend?


CRM refers to the effective use of all available resources, one of which is people. In addition to pilots, groups of people who routinely work with the cockpit crews are involved in the decision making process and have an opportunity to cause or prevent an aircraft accident. These groups include, but are not limited to: dispatchers, crew members, flight attendants, ramp personnel and maintenance personnel.

What is CRM?


From the beginning of our flying careers, pilot training programs focus almost exclusively on the technical aspects of flying. Yet, accident investigations show that approximately 80 per cent of all aircraft accidents are caused by human error and that many problems encountered by flight crews have very little to do with the technical aspects of flying.


In 1979, the NASA suggested that business managerial concepts could be applied in the cockpit to reduce the high number of human-factor accidents occurring to airlines. Within 10 years, Crew Resource Management (CRM) was included in training worldwide at most major airlines.


Studies have shown that combined technical proficiency and effective CRM provide the best opportunity to optimise the benefits of a multi-person crew.


CRM represents an approach to improving aviation safety thereby pro-actively reducing aircraft accidents by reducing human-factor errors.


CRM skills are no substitute for technical proficiency. Nevertheless, high technical proficiency cannot guarantee safe operations without effective resource management.

CRM Workshop


CRM workshops are best when tailored to your operation.

A typical workshop would include the following subjects:

  • Leadership / Teambuilding
  • Workload Management
  • Attitudes and Behaviours including Assertiveness
  • Decision Making / Problem Solving
  • Communication
  • Conflict Resolution
  • Human Factors - emphasis on Stress and Fatigue
  • Methods of improving Situational Awareness
  • Controlled Flight Into Terrain (CFIT) prevention Strategies

    In addition to presentation of the theory on the above subjects, case studies and practical exercises are used to reinforce and practice CRM skills. Participants receive a manual and certificate upon completion. Course can be tailored to suit your company operation.

    Schedule and Cost


    Contact us for more information on how we may provide you or your company with this valuable training.

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